Privacy Policy

1. Introduction

Road Apples Removal Ltd. ("we," "us," or "our") is committed to protecting the privacy and security of your personal information. This Privacy Policy describes how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or otherwise interact with us.

We are an Ontario-based company and comply with the Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial privacy legislation. By using our services or providing us with your personal information, you consent to the practices described in this Privacy Policy.

If you have any questions about this Privacy Policy, please contact us using the information provided at the end of this document.

2. Information We Collect

2.1 Information You Provide to Us

We collect information that you voluntarily provide to us when you:

• Request a quote or information about our services
• Schedule a bin delivery or pickup
• Contact us by phone, email, or through our website contact form
• Enter into a service agreement with us
• Communicate with our staff

This information may include:

• Contact Information: Name, email address, phone number, mailing address, and service location address
• Business Information: Company name, business type (if applicable)
• Service Information: Details about the services you request, delivery/pickup dates, bin sizes, waste types
• Payment Information: Billing address and payment details (processed securely through third-party payment processors)
• Communications: Records of your communications with us, including emails, phone calls, and messages submitted through our website

2.2 Information Collected Automatically

When you visit our website, certain information may be collected automatically, including:

• Device Information: Browser type, operating system, device type
• Usage Information: Pages visited, time spent on pages, links clicked
• Log Information: IP address, access times, referring website addresses
• Location Information: General geographic location based on IP address

3. How We Use Your Information

We use the information we collect for the following purposes:

• Service Delivery: To provide, maintain, and improve our roll-off bin rental and waste removal services
• Communication: To respond to your inquiries, provide quotes, confirm appointments, and send service-related notifications
• Billing and Payments: To process payments and manage your account
• Scheduling: To coordinate bin deliveries, pickups, and service appointments
• Customer Service: To provide customer support and address any issues or concerns
• Business Operations: To manage our business operations, including record-keeping and internal reporting
• Legal Compliance: To comply with applicable laws, regulations, and legal processes
• Safety and Security: To protect the safety and security of our customers, employees, and business
• Website Improvement: To analyze website usage and improve our online services

4. Disclosure of Your Information

We may share your personal information in the following circumstances:

• Service Providers: With third-party service providers who assist us in operating our business, such as payment processors, email service providers, and website hosting services. These providers are contractually obligated to protect your information and use it only for the purposes we specify.
• Legal Requirements: When required by law, court order, or governmental authority, or when we believe disclosure is necessary to protect our rights, your safety, or the safety of others.
• Business Transfers: In connection with a merger, acquisition, or sale of all or a portion of our business, your information may be transferred as part of that transaction.
• With Your Consent: In any other circumstances where you have provided your explicit consent.

We do not sell, rent, or trade your personal information to third parties for their marketing purposes.

5. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Secure Socket Layer (SSL) encryption for data transmitted through our website
• Secure storage of physical and electronic records
• Access controls limiting employee access to personal information on a need-to-know basis
• Regular review and update of our security practices

While we strive to protect your personal information, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security but are committed to protecting your information to the best of our ability.

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, provide our services, comply with legal obligations, resolve disputes, and enforce our agreements. When your information is no longer needed, we will securely dispose of or anonymize it in accordance with our data retention policies and applicable law.

7. Your Rights Under Canadian Privacy Law

Under PIPEDA and applicable provincial privacy legislation, you have the following rights regarding your personal information:

• Right to Access: You have the right to request access to the personal information we hold about you and to receive information about how it has been used and disclosed.
• Right to Correction: You have the right to request correction of any inaccurate or incomplete personal information we hold about you.
• Right to Withdraw Consent: You may withdraw your consent to the collection, use, or disclosure of your personal information at any time, subject to legal or contractual restrictions and reasonable notice. Withdrawal of consent may affect our ability to provide services to you.
• Right to Complain: You have the right to file a complaint with the Office of the Privacy Commissioner of Canada or the applicable provincial privacy commissioner if you believe your privacy rights have been violated.

To exercise any of these rights, please contact us using the information provided below. We will respond to your request within 30 days, as required by law.

8. Cookies and Tracking Technologies

Our website may use cookies and similar tracking technologies to enhance your browsing experience and collect information about how you use our site. Cookies are small text files stored on your device that help us:

• Remember your preferences and settings
• Understand how you interact with our website
• Improve our website functionality and performance
• Provide security features (such as CAPTCHA verification)

You can control cookies through your browser settings. However, disabling cookies may affect the functionality of our website.

9. Third-Party Services

Our website may use third-party services that collect information about you. These include:

• Cloudflare Turnstile: For spam protection and security verification on our contact form
• Form Processing Services: To securely process and deliver contact form submissions

These third-party services have their own privacy policies governing the use of your information. We encourage you to review their privacy policies.

10. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately, and we will take steps to delete such information.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. When we make changes, we will update the "Last Updated" date at the top of this policy. We encourage you to review this Privacy Policy periodically. Your continued use of our services after any changes indicates your acceptance of the updated Privacy Policy.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact our Privacy Officer:

13. Filing a Complaint

If you are not satisfied with our response to your privacy concern, you have the right to file a complaint with the Office of the Privacy Commissioner of Canada:

14. Governing Law

This Privacy Policy and any disputes arising from it shall be governed by and construed in accordance with the laws of the Province of Ontario and the federal laws of Canada applicable therein, without regard to conflict of law principles.